Deep Shine Jewellers Easy Returns Stress-Free Refunds

Deep Shine Jewellers - Return & Refund Policy

At Deep Shine Jewellers, we are passionately committed to crafting and curating high-quality jewelry and watches that sparkle with unparalleled brilliance. Your complete satisfaction is our ultimate goal, and should your purchase not meet your expectations, our dedicated team is here to guide you through our exceptionally hassle-free return and refund policy, ensuring a seamless experience for every valued customer.

1. Return Eligibility

We are pleased to offer returns and exchanges under the following essential conditions, ensuring the enduring value and pristine condition of your cherished items from Deep Shine Jewellers:

 

• For a smooth return process, the item must remain in its unused, unworn, and original packaging, preserving its showroom-ready allure.
• To initiate your return, kindly submit your request within an exciting 14 days of receiving your magnificent order, allowing you ample time to decide.
• While most items are eligible for our comprehensive refund policy, custom or personalized jewelry items are non-refundable, a testament to their unique creation just for you, unless they arrive damaged or defective.

 

2. How to Initiate a Return

Embark on your return journey with ease:

 

1. Reach out to one of our exceptional support team members at lucien@deepshinejewellers.com, providing your order number and a brief reason for the return. Our dedicated experts are eager to assist you every step of the way.
2. Upon contact, we will promptly furnish you with a return authorization and clear, concise shipping instructions, ensuring your refund policy process is efficient and transparent.
3. Please ship the item back to us, lovingly preserved in its original condition. While return shipping costs are generally the responsibility of the customer, we happily cover these expenses if the item is defective or incorrect, reflecting our commitment to your satisfaction with Deep Shine Jewellers.

 

3. Refund Process

 

• Once your returned item is received and meticulously inspected by our quality assurance team, we will process your refund with impressive speed, typically within 2-3 business days to be shipped within 30 days.
• Refunds will be gracefully issued to your original payment method, completing your positive experience with Deep Shine.
• Please note that shipping costs are generally non-refundable unless the return is a result of an oversight on our part, in which case, we gladly cover the cost.

 

4. Exchanges

 

• Should you desire to exchange an item for a different size or style, we invite you to initiate a return and then place a new order for your desired item, ensuring you receive the perfect piece from Deep Shine Jewellers.
• Exchanges are, of course, subject to product availability, as our exquisite collections are often unique and sought after.

 

5. Damaged or Defective Items

In the rare instance that you receive a damaged or defective item, please contact us within 48 hours of delivery, providing clear photos of the issue. Deep Shine Jewellers is dedicated to excellence, and we will swiftly replace the item or issue a full refund at no additional cost to you, upholding our unwavering commitment to quality and your absolute satisfaction.

6. Non-Returnable Items

 

• Exclusively crafted personalized or engraved jewelry, designed just for you.
• Items acquired during our exhilarating clearance or final sale promotions.